Frequently Asked Questions - Grab and Go Plus

Your SIM card has been activated; you have received the activation confirmation but your SIM card is still not working? Try RESTARTING YOUR PHONE.

If you did not request an activation yet, you may do so here: Activate SIM

However, if you have, and your SIM card is not yet working, please review the possible solutions below:

1) Restart your phone.

2) Remove your SIM card and reinsert it. Restart your phone.

3) Although access to the network is usually instant, it can take up to 15 minutes to start working. You should wait 15 minutes after receiving this email and then restart your phone.

4) Reset your “Mobile Data Network” setting on your phone. This will be in your setting sections. Most new phone will do this once your restart it, but some may not. This may solve your problem.

5) Some phones may be locked with the previous carrier (Bell, Telus, Rogers…). If that is the case, your new SIM card will not work. You would need to call the previous carrier for an unlock code. To test if this is the case, simply try the SIM card in a different phone, one that you know is not locked (most new phones will not be locked).

6) Your phone is asking for a PIN code. The PIN we provided you in the previous email is not a PIN code for your phone. It is a PIN code such as a bank pin code which you may need in case you call in for support. It’s an identification PIN.

If you phone is asking for a PIN, this is most likely because your phone is locked with the previous carrier. In order to unlock it, you need to reach out to the previous carrier and they will be able to provide you with a unlock PIN code.

To test this, simply try the SIM card in a different phone. Most likely that newer phone will be unlocked and you SIM card will work.

7) Tablets, GPS and Smart watches. If you SIM card is not working in your tablet or smart watch, you would need to reach out to the tablet or smart watch or GPS manufacturer to see why the SIM card is not working. In order to make sure the SIM card works, simply try it in your phone first to eliminate the possibility of a defective SIM card.

8) I don’t know how to put the SIM card in the phone. The SIM card can only fit in your phone one way. If you need help inserting your SIM card in your phone, ask someone around you, a friend or a neighbor.

9) My phone is working but my data is not. If you phone is working but your data is not, make sure the “Mobile Data” settings is turned to on. The problem is not the SIM card, if the phone works, so does the data. Check the settings of your phone. You can also try the SIM card in a different phone to eliminate the problem with the SIM card.

10) Routers and Hot spots: Some SIM card will work in routers and some will not. Check your router setting and check the carrier’s web site for more information regarding this subject.

11) Porting Numbers: If you have asked to port your number from another carrier and you are having some issues with your number such as calling in but not calling out, or vice versa… please note that different carriers have different processes. Some carriers are quick to port and others are very slow. Before reaching out to us to look into the issue, wait at least 24 hours. Your phone should start working, first making calls, then receiving calls and the data should kick it eventually. Usually this is all done within 2 hours but could take up to 24 hours.

Note that this SIM card will only work in Canada unless you have purchased an option for Canada/US ROAMING. This is not the same as Canada/US Calling which allows you to make calls to the US from Canada only.

For eSIM Activations / Troubleshooting

If you activated an eSIM, please review the following steps to ensure a smooth setup.

Most carriers will automatically provision your phone with your new eSIM. You should have already received a push notification on your phone prompting you to accept the new eSIM. You can confirm the correct activation by checking that the phone number matches the one listed above.

If your eSIM did not automatically provision, follow these steps:

1. Ensure you are connected to the Internet, as eSIM downloads require an active connection.

2. Check your email, as some carriers may require authentication before provisioning the eSIM. The steps to complete this process will be included in the email.

3. If you missed the push notification, go to your phone’s settings and look for an option to 'Add eSIM' → Select 'Search for eSIM' to retrieve the activation.

4. Scan the QR Code manually. You can find the corresponding QR codes for eSIM provisioning on our website: www.grabandgoplus.com/qrcodes

Please note: Not all devices are eSIM-compatible. In general, phones manufactured before 2020 may not support eSIM technology.

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If you have recently purchased an eSIM, you should wait until you receive an email confirmation from Grab & Go Plus Support regarding your activation – the Subject of that email will be “Activation Complete”.

It will confirm that your activation was provisioned and details have been sent directly to your phone. It will also contain all details regarding your new eSIM such as eSIM number and your new phone number.

Your phone must have an internet connection in order to receive the new eSIM card. Check your notifications as you will need to accept the new eSIM card. If you do not have anything in your notifications, go to your setting and request your phone to search for a new eSIM.

A SIM card (Subscriber Identity Module) is a small electronic chip that is inserted into a mobile device to identify and authenticate the user on a cellular network.

To activate your SIM card, you will need to go online to activateplan.ca, follow the instructions and select a plan.

We are authorized retailers for the following brands: Lucky Mobile, Koodo Mobile and Chatr Mobile.

The time it takes to activate a SIM card varies depending on the carrier and the method of activation. If you have your SIM card on hand, we will be able to activate your SIM card within 1 to 2 hours, however in some rare cases it may take up to 24 hours to activate your SIM card.

Yes, most SIM card plans in Canada will expire in 30 days.

To continue using your SIM card after the first 30 days, you need to renew your plan with your carrier. You can typically do this online or by calling your carrier's customer service.

With prepaid plans you cannot be charged overages.

Overages refer to additional charges incurred when you exceed the limits of your plan, such as data usage, calls, or texts. These charges can be significant, so it's important to monitor your usage and choose a plan that fits your needs.

Activation of a new SIM card is an important step to establish connectivity with your new device. This ensures that your device can connect to the cellular network, allowing you to make calls, send texts, and use mobile data. It's usually a simple and quick process that you can complete online. At Metro Cellular, we've made it easier than ever to activate your new SIM card. You can visit our dedicated activation page at www.metrocellular.com/activation. Here, you'll find an easy-to-follow guide that walks you through the activation process, ensuring that your new SIM card is ready to use in no time.

Prepaid SIM cards are an excellent choice for individuals who want control over their phone bills, and prefer paying in advance for their cellular services. But like any other SIM card, a prepaid one also needs to be activated before it can be used. Activating your Metro Cellular prepaid SIM card is straightforward and convenient. All you have to do is go to our dedicated prepaid activation page at www.metrocellular.com/prepaid-activation. The page provides clear instructions that guide you through the activation process, so you'll be ready to use your prepaid service as quickly as possible.

Telus SIM cards offer excellent connectivity, reliable service, and a variety of plans to suit different needs. However, before you can start enjoying these benefits, you need to activate your new SIM card. To activate your Telus SIM card purchased from Metro Cellular, please visit www.metrocellular.com/activate-plan. Choose 'Telus SIM Card' from the drop-down menu and follow the simple steps outlined on the page. This will ensure that your Telus SIM card is activated correctly and is ready for use.

The Lucky Plan is a cost-effective and popular choice among our customers. It comes with an array of benefits that cater to a wide range of cellular needs. Before you can take advantage of these features, however, you must first activate your plan. To activate your Lucky Plan, all you need to do is visit www.metrocellular.com/activate-plan. Select the 'Lucky Plan' option and follow the step-by-step instructions provided. The process is straightforward, ensuring that you can begin using your Lucky Plan without any delay.

The beauty of technology today is that it allows us to do many things independently and at our own convenience. Activating a SIM card is no different. It's a user-friendly process designed for you to handle on your own, without any technical expertise. Metro Cellular allows you to activate your SIM card in the comfort of your own home. Visit our website at www.metrocellular.com/activate-plan, where you'll find detailed instructions guiding you through the process. With our simple and clear steps, you'll have your SIM card activated and ready for use in no time.

We know that every great website focuses on helping you get more business and building a brand that your ideal customers will love and support. We can help you set up a great, SEO-focused content strategy, a paid ads campaign, email marketing integration with Mailchimp as well as a social media marketing campaign. We also use popular website analytic tools to track your site's performance and provide you with weekly analytic reports to help bolster your growth.

Today's digital age has brought about the convenience of doing many tasks online, and SIM card activation is one of them. It saves time and allows you to set up your new card at your own pace. Yes, at Metro Cellular, you can definitely activate your mobile SIM card online. Visit www.metrocellular.com/activate-plan to start the process. Our website provides an easy-to-follow guide for SIM card activation, ensuring a seamless setup experience.

New SIM cards usually require a simple activation process before they're ready to use. This is to ensure the security of your services and to connect your SIM card to your chosen cellular plan. Unfortunately, new SIM cards don't activate automatically. But don't worry - activating your new Metro Cellular SIM card is a breeze. Visit www.metrocellular.com/activation for detailed steps on how to activate your new SIM card quickly and efficiently.

Setting up a new SIM card involves a few steps, including insertion of the card into your device and its activation. These steps are designed to ensure your device can communicate with your provider's network. Setting up a new SIM card with Metro Cellular is easy. First, insert the new SIM into your device following the manufacturer's instructions. Then, go to www.metrocellular.com/activate-plan to activate your SIM card. With our step-by-step guide, you'll have your new SIM card up and running in no time.

Verifying the activation of your SIM card is important to ensure you have access to your mobile services. There are a few signs that your SIM card is active, such as the ability to make and receive calls, send text messages, and use cellular data If you activated your SIM card through Metro Cellular, you can verify its status by logging into your account at www.metrocellular.com/myaccount. Here, you'll see the status of your SIM card and your current plan details.

There could be several reasons why a SIM card is not active, such as incorrect activation, network issues, or an expired card. It's crucial to identify the issue to rectify it and restore your mobile services. If your Metro Cellular SIM card isn't active, please visit our support page at www.metrocellular.com/support. Here, you can find troubleshooting tips or contact our support team for further assistance.

Activating your SIM card via phone used to be a standard process. However, in today's digital world, it's become much more convenient to do this task online, saving you time and hassle. At Metro Cellular, you don't need to call to activate your SIM card. You can easily do this online by visiting www.metrocellular.com/activate-plan and following the steps provided.

Activating your SIM card for SMS is typically a part of the overall activation process. This allows you to send and receive text messages using your new SIM card. To activate your Metro Cellular SIM card, including SMS services, visit www.metrocellular.com/activation. This guide will lead you through the activation process, ensuring that your SIM card, and therefore your SMS services, are operational.

Activating your SIM card is a critical step in setting up your mobile device. Without activation, your SIM card won't connect to the network, and you won't be able to use mobile services. If you don't activate your new Metro Cellular SIM card, you won't be able to use any services linked to it. Don't worry, though. Activating your SIM card is easy. Just visit www.metrocellular.com/activave-sim-card for a step-by-step guide.

Registering a SIM card typically requires some personal information, such as your name, address, and sometimes even your ID number. This is to ensure the security of the SIM card and the services it provides. For the specific information required to register a Metro Cellular SIM card, please visit our registration page at www.metrocellular.com/registration. This will guide you through the process and list all the information you need.

Activating a plan on your iPhone involves setting up your new SIM card and then selecting and activating the plan you wish to use. This ensures your device can connect to the network and access the services provided by your plan. To activate your Metro Cellular plan on your iPhone, start by inserting your new SIM card into your iPhone. Then, go to www.metrocellular.com/activave-sim-card to activate your SIM card and set up your chosen plan.

Some service providers allow you to buy a SIM card without an attached plan, providing the flexibility to choose a plan later or use prepaid services. At Metro Cellular, you can certainly buy a SIM card without a plan. This allows you to explore our diverse range of plans at your own pace before deciding which one is best for you. For more details, visit our SIM card page at www.metrocellular.com/SIM-card.

A SIM card, or Subscriber Identity Module, is a small chip that plays a vital role in cellular devices. It identifies and authenticates the user's subscription to the network, allowing the device to access and use the network's services. Your Metro Cellular SIM card enables your device to connect to our network, providing you access to the services in your chosen plan. To know more about SIM cards and their functions, visit our page at www.metrocellular.com/SIM-card-info.

Yes, it's usually possible to transfer your existing SIM card to a new phone. This allows you to continue using your current number and services without needing to transfer data or contacts manually. If you purchase a new phone from Metro Cellular, you can simply put your existing SIM card in the new phone. However, please ensure that the new phone is compatible with your SIM card size. For more information, visit our support page at www.metrocellular.com/support.

Absolutely. Purchasing a SIM card and inserting it into a compatible phone allows you to access a network and its services. However, the phone must be unlocked or compatible with the network the SIM card is connected to. You can buy a Metro Cellular SIM card and insert it into any compatible, unlocked phone. To find out more about this process, head to our SIM card page at www.metrocellular.com/SIM-card.

Yes, inserting a new SIM card into your old phone is a common way to change mobile networks or plans while keeping the same device. But, the phone needs to be unlocked or compatible with the network the SIM card is linked to. If you've bought a new Metro Cellular SIM card, you can insert it into any unlocked or Metro Cellular-compatible device. To understand more about this process, visit www.metrocellular.com/support.

Changing your SIM card does not erase data stored on your device, such as contacts, photos, or apps. These are stored in the device's internal memory or a microSD card, not on the SIM card. However, information like your contacts could be lost if you've chosen to store them on your SIM card. To ensure you don't lose any data when changing your Metro Cellular SIM card, make sure you back up your device before making the switch. For more tips on backing up your device, visit www.metrocellular.com/support.

Transferring data from your old phone to a new one involves backing up your data on your old device and then restoring it on your new one. This can be done through various methods, including cloud services and direct device-to-device transfers. For a detailed guide on how to transfer data between phones, visit our dedicated page at www.metrocellular.com/transfer-data. Here, we provide step-by-step instructions for different types of phones.

No, changing your SIM card will not erase photos from your device. Photos are typically stored on the device's internal memory or a microSD card, not on the SIM card. If you're changing your Metro Cellular SIM card and are concerned about your photos, rest assured they will remain safe. However, it's always a good idea to back up your photos to ensure their safety. For more tips on backing up your photos, visit www.metrocellular.com/support.

No, photos are not typically stored on SIM cards. Most phones store photos either in the device's internal memory or on a microSD card, separate from the SIM card. The SIM card is primarily used for network identification and authentication purposes. For more information about what is and isn't stored on your Metro Cellular SIM card, visit our support page at www.metrocellular.com/support.

Text messages are generally stored on the phone itself, not the SIM card. So, removing your SIM card should not result in the loss of text messages. However, this can depend on your device and settings. When you're using Metro Cellular services, you can rest assured that removing your SIM card won't delete your text messages. For more details on managing your text messages, visit www.metrocellular.com/support.

A SIM card typically stores information such as your mobile number, your service provider details, and your PIN and PUK codes. It may also store some contacts, although this is less common with modern smartphones. If you're curious about what specific information is stored on your Metro Cellular SIM card, visit our SIM card info page at www.metrocellular.com/SIM-card-info.

While early mobile phones sometimes stored text messages on the SIM card, modern smartphones usually store them in the device's internal memory. This allows for much greater storage capacity. If you have questions about where your Metro Cellular device stores text messages, we invite you to check our support page at www.metrocellular.com/support for more detailed information.

When you move a SIM card from one device to another, what comes with it is essentially your mobile identity - this includes your mobile number and your mobile services. Some SIM cards may also store contacts, but this is less common with modern smartphones. For more specific information about what transfers over with a Metro Cellular SIM card, please visit our SIM card info page at www.metrocellular.com/SIM-card-info.

No, your photos will not be affected when you remove your SIM card from your phone. Photos are typically stored in your phone's internal memory or a microSD card, not on your SIM card. When you remove your Metro Cellular SIM card, your photos should remain safe. However, we always recommend backing up your photos regularly. For more details on how to do this, visit www.metrocellular.com/support.

While technically possible, giving your SIM card to someone else can have significant implications. The SIM card carries your mobile identity, so the other person would have access to your mobile services. Before you decide to give your Metro Cellular SIM card to someone else, we recommend checking out our guidelines on SIM card usage at www.metrocellular.com/support.

Retrieving old texts can be a bit tricky and depends on your specific device, the settings you've chosen, and whether you've backed up your text messages. If you're a Metro Cellular customer looking to retrieve old text messages, we recommend visiting our support page at www.metrocellular.com/support for guidance on how to handle this process.